There's a lot of people messaging every Admin or Elder. The issue is bandwidth, creating a ticket system doesn't fix the issue but just puts it into a new place. Reporting is better.
The reason we don't recommend direct messages is because they're liable to be forgotten and lost. When 4+ people message you daily atleast it's easy to forget who's messaging about what, especially whenever players are constantly changing names.
Reports keeping everything consistent in one area is for the best in my opinion.